Welcome to the Lifepoint Patient Portal Health Center at MHS Labs

We are proud to introduce our newest feature, a way to connect patients directly with their lab results: The Patient Portal!

The Patient Portal allows our patients to have a HIPAA compliant and secure way to view their laboratory test results 24-7 on any web browser or device. Patients can independently register without the laboratory staff’s intervention. When results are published patients receive instant notifications of new results. Patients can download and print any clinical report.

Initial on-line account registration and report retrieval instructions

Once your results are ready, you will receive a “Do not reply”, “Patient Reports Now Available” e-mail notification from our patient portal hosting partner Lifepoint.com. (It is encouraged that you also check your junk e-mail folders in case that is where this e-mail is directed.) Or you can always access the portal here:   www.lifepointlink.com/mhs/patientportal    (Please do not register before your results are available!)

Create Account
Enter Personal Information and Save

The portal will take the information provided and attempt to match it to an existing patient in the database.

If the patient is not found an error message will display. (Please ensure the spelling of your name, DOB and ZIP code is exactly the same that you provided during patient registration.  In your initial email stating your results are ready will be your first and last name – make sure you are using the same during validation.  For instance, if your first name was entered as ‘Tim Jr’ make sure that you are entering ‘Tim Jr’ as your first name, or if your first name was entered as ‘tim’ make sure you are entering ‘tim’ as your first name, etc)

If the patient is found a confirmation message will display.

You will shortly receive an email that contains a secure activation code link that you will click on to activate and finish creating your account

Activate Account
Activate your account by clicking on the activation code link available in the activation code email

Create User Name, Password, read and check the ‘I agree to the Terms of Service’ checkbox and Save

You will receive an immediate confirmation and another e-mail that the account has been activated

Log in with your user name and password you created to view results

 

Thank you for using MHS Labs!

For results please contact your healthcare provider! Please do NOT contact MHS Labs – we are unable to directly give you your results.

Thank you!

F.A.Q. (Frequently Asked Questions)

If you are having trouble with viewing your results and were tested at an AMI drive-through location then please call AMI at (844) 522-5952.

If you have not received an email that your results are ready then please check your junk and spam folders in your email, and if you still have not received the email then please patiently wait for the email for up to 14 days from the time you were tested.

If you have received an email from Lifepoint stating your results are ready then you must first click on the link in the email to login.


Create Account

Enter Personal Information and Save

 

The portal will take the information provided and attempt to match it to an existing patient in the database.

 

If the patient is not found an error message will display. (Please ensure the spelling of your name, DOB and ZIP code is exactly the same that you provided during patient registration.  In your initial email stating your results are ready will be your first and last name - make sure you are using the same during validation.  For instance, if your first name was entered as 'Tim Jr' make sure that you are entering 'Tim Jr' as your first name, or if your first name was entered as 'tim' make sure you are entering 'tim' as your first name, etc)

 

If the patient is found a confirmation message will display.

 

You will shortly receive an email that contains a secure activation code link that you will click on to activate and finish creating your account

Activate Account
Activate your account by clicking on the activation code link available in the activation code email

 

Create User Name, Password, read and check the ‘I agree to the Terms of Service’ checkbox and Save

 

You will receive an immediate confirmation and another e-mail that the account has been activated

 

Log in with your user name and password you created to view results

Once you have successfully created your user name, password and logged in to view your results, please click on the row that states “Accession” and it will expand to see the results of your test.

On the row that states the 'Accession', click on the row to expand the section to see the result of your test. 

Your Covid results can be one of the following:

 

Positive:  This means that you have tested positive for Covid and you should contact your provider as soon as possible.

 

Not-Detected: This means that you have not tested positive for Covid and your result is considered negative.

 

Inconclusive:  This means that based on the speciman sample we received we were unable to successfully determine whether the result was positive or negative.  You should reach out to where you were tested and notify them that you need have the test done again.

If you are receiving an authentication error then normally you are entering a last name, first name, date of birth, zip code or email address that was not provided to us by the location that took your Covid test.

If the patient is not found an error message will display. (Please ensure the spelling of your name, DOB and ZIP code is exactly the same that you provided during patient registration.  In your initial email stating your results are ready will be your first and last name - make sure you are using the same during validation.  For instance, if your first name was entered as 'Tim Jr' make sure that you are entering 'Tim Jr' as your first name, or if your first name was entered as 'tim' make sure you are entering 'tim' as your first name, etc)

 

If you are still having trouble with authenticating and were tested at an AMI drive-through location then please call AMI support at (844) 522-5952Please DO NOT reach out to MHS Labs directly for your results - contact your healthcare provider.

 

If you are still having trouble with authenticating and were NOT tested at an AMI drive-through location then please reach out to us at patientportal@mhslabs.net.